Privacy Policy 


This privacy policy outlines the way in which Food Agility CRC manages and safeguards personal  information. It applies to Food Agility CRC and any related bodies corporate. 

1. Policy 

Food Agility CRC is committed to complying with the National Privacy Principles set out in the Privacy Act  1988 (Commonwealth) (the Privacy Act). By visiting our website, using any of our services or online  platforms, or otherwise providing us with your personal information (or authorising it to be provided to  us by someone else) you agree to your personal information being handled as set out in this Policy. 

2. Types of personal information collected 

The personal information which Food Agility CRC collects and holds will depend on the nature of your  interaction with us but generally includes: 

You may be able to deal with Food Agility CRC without identifying yourself (i.e. anonymously or by using  a pseudonym) in certain circumstances, such as when you make a general enquiry about Food Agility  CRC or its programs. If you wish to do so, please contact us to find out if this is practicable in your  circumstances. 

3. Method of collection of personal information 

Food Agility CRC will usually collect personal information directly from you when you communicate with  us, for example: 

However, there may be occasions when Food Agility CRC collects your personal information from  someone else, such as: 

Food Agility CRC also automatically collects certain information when you visit Food Agility CRC’s  website. Such information includes your browser type, server address, operating system type, your IP  address, how and when you use the Food Agility CRC website and previous websites visited.  

Food Agility CRC uses this information on anonymous basis and does not use it to personally identify  you unless required to do so by law. 

You do not have to provide your personal information to Food Agility CRC but, if you do not provide the  information requested, Food Agility CRC may not be able to provide you with its products and services. 

4. Purposes for holding and using personal information 

The purposes for which Food Agility CRC collects, holds, uses and discloses personal information may  include the following: 

Where Food Agility CRC documents request personal information, Food Agility CRC will state the  general purposes for its use and to whom it may be disclosed, and the main consequences, if any, if the  information is not provided. Food Agility CRC’s general purposes may include: 

If Food Agility CRC is notified that a person does not wish to receive such information, it will not send it  to that person. 

This does not apply to information that we are legally required to send or where we are otherwise complying with legal requirements.

5. Disclosure of personal information 

Generally, Food Agility CRC will obtain consent before it discloses any personal information other than  as specified in this policy. Such consent may be given expressly, or it may be implied by conduct. 

Depending on the product or service, your personal information may be disclosed to:

a) Food Agility CRC’s related entities and representatives for the purpose of Food Agility CRC business only. 

b) External service providers (on a confidential basis and such service providers will be limited in  their use of the information to the purpose of Food Agility CRC’s business only).

c) Specialist advisers to Food Agility CRC who have been engaged to provide Food Agility CRC with  legal, administrative, financial, insurance, research, marketing or other services; and

d) Any other person authorised, implicitly or expressly, when the personal information is provided  to or collected by Food Agility CRC. 

e) Food Agility CRC may also publish its disclosure practices in relation to specific products or  services that it provides. 

6. Security of personal information 

Food Agility CRC takes reasonable steps to protect personal information it holds from misuse, loss and  interference and from unauthorised access, modification or disclosure. 

We collect and store personal information in a combination of secure computer storage facilities and  paper-based files and records held in secure premises. Passwords and different levels of administrative  functionality is used to protect your personal information from access by unauthorised personnel. 

Food Agility CRC will take reasonable steps to destroy or permanently de-identify personal information  it holds if it is no longer needed for Food Agility CRC’s business purposes and it is permissible by law to  do so. 

While we take reasonable precautions to secure your personal information, data protection measures  are never completely secure and we cannot guarantee the security of your personal information. Our  website is linked to the internet, which is inherently insecure, so we cannot provide any assurance  regarding the security of transmission of information you send us online. If you do not wish to transmit  information through our website, there are other ways in which you can provide us with your  information, such as by mail or telephone. 

7. Sensitive information 

Food Agility CRC does not generally collect any sensitive information as that term is used in the Privacy  Act 1988 (Cth) (including information relating to racial or ethnic origin, membership of political bodies,  religion or trade unions, sexual preferences or activities, criminal record, state of health or medical  history). 

Food Agility CRC will only collect sensitive information where required by law or with consent. If Food Agility CRC holds any sensitive personal information, that information will only be used and disclosed  by Food Agility CRC for the purpose for which it was provided. 

If Food Agility CRC asks for sensitive information, Food Agility CRC will explain the reason for this. 

8. Access to personal information 

A person may request access to personal information that Food Agility CRC holds about them, and  request copies of that information, by contacting Food Agility CRC using the contact details below.  

Food Agility CRC will process such requests within a reasonable time and may charge a fee for providing  access to cover the costs of verifying the application and retrieving the information requested. If Food Agility CRC denies an access request, it will provide reasons for doing so. 

9. Correction of personal information 

Food Agility CRC will take reasonable steps to ensure the personal information it holds is accurate,  complete and up to date. If you believe personal information that we hold about you is not up to date  or accurate, you may ask us to correct it. 

Food Agility CRC should be promptly notified if there are any changes to an individual’s personal  information by contacting Food Agility CRC using the contact details below.  

10. How to make a complaint 

If you wish to make a complaint about a breach of this policy or the Australian Privacy Principles set out  in the Privacy Act 1988 (Cth), you can contact Food Agility CRC using the contact details below. Your  complaint should be in writing (letter or email). You will need to provide enough details regarding your  complaint as well as any supporting evidence and information. 

Food Agility CRC will refer your complaint to its Privacy Officer who will investigate the issue and  determine the steps that Food Agility CRC will undertake to resolve your complaint. Food Agility CRC will contact you if it requires any further information from you and will notify you in writing of the  outcome of the investigation. If you are not satisfied with Food Agility CRC’s determination, you can  contact Food Agility CRC to discuss your concerns or contact the Office of the Australian Privacy  Commissioner via the details below: 

1300 363 992 
(02) 9284 9666 
GPO Box 5218 Sydney NSW 2001 

11. Changes to this policy 

Food Agility CRC may amend this policy from time to time, and the amended policy will be published on  Food Agility CRC’s website. Please review Food Agility CRC’s website periodically for changes to this 

policy. Your continued use of Food Agility CRC’s website or services or provision of further personal  information to Food Agility CRC once this policy has been amended constitutes your acceptance of the  amended policy.

12. Contact Food Agility CRC 

HR Manager
Food Agility CRC Ltd 2018 
ABN 18 618 587 607
Level 16, 175 Pitt Street, Sydney NSW 2000 
+61 2 8001 6119 

Change History 
Version Endorsed by (date)Amendment
Board 13 December 2019Original Directive
Board [Date] 2022Further details added to clarify:
• Methods of collection of  personal information; 
• Purposes for holding and  using personal  information Additional information added  regarding information security.